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Document Workflow

Detailed answers on electronic document workflow (EDF): EDMS implementation, document retention periods, legal significance, archiving, working with electronic signatures (ES, CES).

Document Workflow

89 questions

What is included in the concept of document flow?

Document flow is the process of movement, processing and storage of documents in an organization from the moment of their creation or receipt to sending, execution or delivery to the archive. For in-depth study, refer to the sections SKIF-BP and the AIS design.

What is document flow in your own words?

Document flow is the movement of documents within a company from the creation of the document to its delivery to the archive. For in-depth study, refer to the sections AIS design, the big data technology and Electronic archive.

What should a document flow specialist know?

A document flow specialist should know: the laws of the Russian Federation, regulations, orders and other normative documents related to the documentation support of the organization; the norms and algorithm of planning and work process; ways and methods of studying, developing and improving the organization's documentation services. For in-depth study, refer to the sections Electronic archive and the big data technology.

What types of document flow are there?

Types of document flow: Internal — document movement within an organization. External — document exchange with external organizations. Manual — paper document transfer. Electronic — automated movement and storage of digital documents. We also recommend familiarizing yourself with the big data technology, Electronic archive and SKIF-BP for a complete understanding of the topic.

What is basic document flow knowledge?

Document flow is the movement of documents in an organization from the moment of their creation or receipt to the completion of execution, sending or transfer to the archive. More detailed information is available in the articles about AIS design, SKIF-BP and the big data technology.

What is included in document flow management?

Document flow management: receipt, creation, registration of documents; processing, approval, signing; sending to the counterparty; delivery for storage. Read more about related aspects in the materials: SKIF-BP and the big data technology.

What documents are included in document flow?

This includes contracts, invoices, acts, waybills and other documents that are sent to each other in the process of cooperation. Read more about related aspects in the materials: AIS design and SKIF-BP. For the study of related concepts, we also recommend familiarizing yourself with Document scan copy, Standard document and Document life cycle.

What is an electronic archive?

An electronic archive is a structured digital repository designed for systematization, search, secure storage and document management. More detailed information is available in the articles about Document flow and the scaling technology.

What electronic documents should be transferred to the electronic archive?

According to Article 17 of Federal Law No. 125-FZ "On Archival Affairs in the Russian Federation", documents with established storage periods should be transferred to the archive. Read more about related aspects in the materials: Document flow and Sintezm.

How to search for documents in an electronic archive?

Search in an electronic archive is performed by attributes (number, date, document type, counterparty) and by full-text search, including across scanned copies using OCR. Access rights and roles determine which documents a user can search and view. For in-depth study, refer to the sections Document flow and Sintezm.

How to make an electronic archive?

Creating an electronic archive is the systematization, digitalization and reliable storage of corporate documents. For in-depth study, refer to the sections Document flow and Sintezm.

What is an electronic document archive?

An electronic archive is an automated information system for storing electronic documents, ensuring storage reliability, confidentiality and differentiation of access rights, tracking the history of document use, fast and convenient search. Read more about related aspects in the materials: Document flow and Sintezm.

What tasks does an electronic archive solve in a company?

An electronic archive provides systematized storage of documents, fast search, reliable protection of information, differentiation of access rights and control over the document life cycle from creation to archival storage. More detailed information is available in the articles about Sintezm, Document flow and the scaling technology.

What is the main advantage of an electronic archive?

Thanks to the information stored in the electronic archive, an employee does not need to refer to the original paper document again, thereby prolonging its preservation in proper form. More detailed information is available in the articles about Sintezm, the scaling technology and Document flow.

How many years must primary accounting documents be kept?

Primary accounting documents must be kept for 5 years. The period is calculated from January 1 of the year following the year of closing. For EDF systems the periods are the same as for paper.

How long are personnel documents kept?

Personnel documents are kept for 50 years (documents closed after January 1, 2003) and 75 years (before January 1, 2003). Exception — documents on industrial accidents (45 years).

What happens if a document is destroyed before the retention period expires?

Destruction entails a fine of 2,000 to 5,000 rubles for officials and 20,000 to 50,000 rubles for legal entities, and under Art. 13.25 of the Code of Administrative Offenses — up to 300,000 rubles.

How do you correctly calculate the document retention period?

The period is calculated from January 1 of the year following the year of closing. This rule applies to both paper and electronic documents in document flow systems.

How do you correctly destroy documents with an expired retention period?

The procedure includes creating an expert commission, drawing up an act on the destruction of documents and direct destruction. The destruction of electronic documents is confirmed by acts in the electronic archive.

Which documents are stored permanently?

Charters, constituent documents, certificates of state registration, annual financial statements, documents on the creation and reorganization of an organization are stored permanently.

How to organize retention period control in EDF?

In EDF systems the control is automated: each category of documents is assigned a retention period, the system tracks the end date and notifies responsible employees.

How is LSEDF different from ordinary EDF?

Ordinary EDF is used for internal exchange without legal force. Legally significant EDF guarantees the same force as paper via QES and compliance with formats.

What electronic signature is needed for LSEDF?

A qualified electronic signature (QES) is required, the certificate issued by an accredited certification center. It is regulated by 63-FZ.

Which EDF operators exist in Russia?

Diadoc, Sbis, 1C-EDO, Takskom and others included in the FNS trusted network ensure legal significance of documents.

Which documents can be exchanged through LSEDF?

Invoices, acts, delivery notes (UPD), contracts, personnel documents, reporting and legally significant messages. See more in the document flow section.

How long are LSEDF documents stored?

Documents are stored in electronic archives with integrity ensured. Backup systems protect against data loss. The periods are the same as for paper.

How much does LSEDF implementation cost?

Components: QES (from 1,500 rubles/year per certificate), EDF operator fee (200-1,500 rubles/month), SED implementation (from 50,000 rubles), staff training. Costs pay back in 6-12 months.

How do I transition from paper document flow to LSEDF?

Audit, choose an operator, obtain QES, implement a SED, configure approval routes and train employees.

How is a scan copy different from an electronic document?

A scan copy is an electronic image of a paper document, whereas an electronic document is created digitally and signed with an electronic signature. An electronic document has legal force; a scan copy has only informational value.

How do I make a scan copy of a document from my phone?

Use applications: Google Drive, Adobe Scan, Microsoft Lens, CamScanner. Photograph the document; the app will align the perspective and improve contrast.

Does a scan copy have legal force?

An ordinary scan copy has no legal force. Notarization, an electronic signature (QES) or MFC certification is required.

Which format is best for a scan copy?

For multi-page documents use PDF with OCR. For single pages JPEG or PNG. For archival storage TIFF or PDF/A.

How do I improve the quality of a scan copy?

Scan at 300 dpi for text, 600 dpi for photos; use black-and-white mode for text; apply automatic perspective correction; use OCR.

Can a scan copy be used instead of the original in court?

Only if notarized or signed with an electronic signature can it be accepted as evidence.

What resolution is needed for scanning?

200-300 dpi for text, 300-400 dpi for small details, 400-600 dpi for photos, 600 dpi for archival scanning.

How is a standard document different from an individual one?

A standard document is a template used repeatedly for similar operations. An individual document is created for a unique situation.

Which standard forms are mandatory in Russia?

Unified forms approved by Goskomstat (T-1, T-6) and FNS (invoices, sales books) are mandatory.

How are standard documents used in SED?

In SED systems, standard documents are implemented as templates that automatically substitute data from reference books.

Can standard documents be changed?

Mandatory forms cannot be changed. Recommended and internal templates can be adapted.

How do I create a standard document in a document flow system?

Develop a template with substitution fields, map the fields with reference books, add it to the library. In low-code platforms this can be done visually.

What are the requirements for standard documents in government systems?

Compliance with approved forms, legal significance via electronic signature and integration with systems such as Electronic Budget.

How do standard documents help automate business processes?

Documents are created automatically from corporate system data. Combined with BPMS, full document flow automation is ensured.

How is QES different from a simple electronic signature?

A simple signature has no legal force. QES is equivalent to a handwritten signature, created with certified CIPF.

Where do I get a QES?

From accredited certification centers: Kaluga Astral, SKB Kontur, Takskom. The list is published by the Ministry of Digital Development.

How much does a QES cost?

From 1,500 to 6,000 rubles per year depending on the center and area of application.

What documents are needed for a QES?

Passport, SNILS, INN, a document confirming authority. For organizations — the charter and an EGRUL extract.

How do I verify a QES?

On the Gosuslugi portal, on the certification center website or via built-in document flow tools.

How long is a QES certificate valid?

Usually 1 year. Renew 1-2 months before expiration.

What to do if the QES token is lost or compromised?

Immediately contact the certification center to revoke the certificate and issue a new one. Notify all counterparties.

How do I get an EQES?

Contact an accredited center, provide documents, undergo identification and receive a certificate on a token. Install CIPF.

How is EQES different from QES?

EQES and QES are used as synonyms. Actually EQES is an enhanced qualified signature created with certified CIPF.

Where can an EQES be used?

Public procurement, FNS reporting, electronic document flow, DBO payment orders and government information systems.

How do I verify an EQES?

On the Gosuslugi portal, the certification center website or via built-in document flow tools.

How long is an EQES certificate valid?

Usually 1 year. Renew 1-2 months before expiration.

What to do if the EQES token is lost?

Immediately contact the certification center to revoke the certificate and issue a new one.

Can an EQES be used at several workplaces?

Yes, the certificate is on a portable token. Install CIPF and drivers on each device.

How is EDF different from paper document flow?

EDF allows creating, signing with an electronic signature, sending and storing documents electronically, reducing processing time and costs.

Which EDF operators work in Russia?

Diadoc, Sbis, 1C-EDO, Takskom, VK EDO, included in the FNS trusted network.

Which documents can be exchanged via EDF?

Invoices, acts, delivery notes (UPD), contracts, personnel documents, reporting, official memos and orders.

How much does EDF implementation cost?

Electronic signature (1,500-6,000 rubles/year), EDF operator (200-1,500 rubles/month), SED implementation (from 50,000 rubles) and training.

What are the requirements for EDF for government bodies?

Legal significance via EQES, integration with ESIA, SMEV, Electronic Budget, certified CIPF and compliance with 187-FZ.

How is the legal significance of documents ensured in EDF?

Via QES certified by the FSB, storage in PDF/A or XML, logging and compliance with 63-FZ.

What are the stages of EDF implementation?

Analysis, purchase of ES, operator contract, system setup, route configuration, training, pilot launch, operation.

Which 1C products are used in the public sector?

1C:Accounting for state institutions, 1C:Salary and HR, 1C:Document Flow, 1C:Budget Reporting and 1C:Public Procurement Management.

Can 1C be integrated with government information systems?

Yes, via CIPF and electronic signatures, and integration with ESIA and SMEV.

How much does 1C implementation cost?

Basic configurations from 5,000-10,000 rubles per license; full projects from 500,000 rubles.

Is a programmer required to work with 1C?

No for standard configurations. Specialists are needed for customization and integration.

What are the hardware requirements for 1C in the public sector?

Depends on users and data volume. Large organizations need 32+ GB RAM and fault-tolerant storage systems.

How often are 1C updates released?

Monthly or quarterly, including legislation changes. Mandatory for state institutions.

What alternatives to 1C exist in Russia?

SINTEZ-M, ELMA 365, SimpleOne, and localized foreign ERP systems. For the public sector 1C remains the de facto standard.

How is project management different from BPM?

Project management manages a unique set of works with a start and end. BPM manages recurring operations.

Which methodology is better for government projects in Russia?

Waterfall is often used for state projects. Agile or Hybrid is increasingly used within software development.

How is project management related to Low-code platforms?

Low-code accelerates development; project management provides planning and control. Together they deliver faster.

Which project management tools are popular in Russia?

Jira, MS Project, 1C:Project Management and custom Low-code solutions.

How do I automate project management?

Choose a methodology, implement a planning system, integrate with document flow and BPMS.

What competencies does a project manager need?

Methodologies, planning, budget management, team management, communication, risk and change management.

What are the main project risks and how to minimize them?

Changing requirements, lack of resources, delays, budget overruns. Mitigate via planning, monitoring and reserves.

What is a certification authority in simple words?

A certification authority is like a digital notary. It verifies your identity and issues a certificate that confirms that your electronic signature belongs to you. Without a CA, no one could trust electronic signatures, because there would be no way to verify who it belongs to. Read about how electronic signatures work in the article Electronic signature.

What functions does a certification authority perform?

A CA performs five main functions: identifies the signature owner (verifies identity), issues certificates (links the owner to the public key), manages certificates (suspends, revokes), provides software for encryption (cryptographic information protection) and secure media (tokens), and also allows verifying the authenticity of electronic signatures through public registries.

How does QES differ from NES?

QES (qualified electronic signature) has full legal force and is equated to a handwritten signature with a seal. Issued only by accredited CAs included in the Ministry of Digital Development registry. NES (non-qualified) is suitable for internal document management (for example, HR EDM) and interaction with specific counterparties by agreement, but does not have the same force for government agencies and courts. Read about types of signatures in the article Qualified electronic signature.

How to check that a certification authority is legal?

To check the legitimacy of a CA, take three steps: check the organization in the registry of accredited certification authorities of the Ministry of Digital Development of Russia, check the CA through the Rosakkreditatsiya service by INN, make sure there is an FSB license for cryptography. A legal CA must have a valid accreditation and license. Read about choosing a partner in the article Document flow.

Can you get an electronic signature at an MFC?

Yes, you can get an electronic signature at an MFC. To do this, contact the “My Documents” center with a passport, SNILS and INN. An MFC employee will help you submit the application, and after payment the signature will be written to a secure medium (token, for example, Rutoken). This is a convenient way for individuals and individual entrepreneurs. Read about obtaining a signature in the article Electronic signature.

How much does an electronic signature certificate cost?

The cost depends on the type of signature, validity period and level of verification. QES for legal entities and individual entrepreneurs usually costs from 3,000 to 10,000 rubles per year. For individuals — from 1,500 to 5,000 rubles. The price includes the medium (token) and software (CryptoPro CSP). Some CAs offer subscriptions with annual renewal and discounts for corporate clients. Read about choosing a tariff in the article Document flow.

What is a root certification authority?

A root certification authority (root CA) is the top level of the trust system in the electronic signature infrastructure. It confirms that the CA itself is legitimate and trusted. The system works like a chain of trust: the root CA confirms the CA, the CA confirms the signature owner. In Russia, the root CA is the certification authority of the Federal Tax Service of Russia, which confirms all accredited commercial CAs. This ensures a hierarchy of trust in electronic document management. Read about the trust system in the article Electronic signature.

What is a document lifecycle in simple words?

This is the complete path of a document from creation to destruction or archive. Like a person's life: birth, growing up, activity and retirement. Stages: creation, approval, signing, registration, execution, storage, archive. Read about electronic document management in the article Electronic document management (EDM).

How many stages does a document lifecycle have?

In the standard model, 5-7 stages are distinguished: development, approval, signing, registration, execution, storage, archive or destruction. The number of stages can vary depending on the type of document and the organization's regulations. Read about office work rules in the article Legally significant document flow.

What stages does the lifecycle of an incoming document include?

An incoming document goes through: reception and initial processing, registration, preliminary review, review by the manager, execution, writing off to the file. Each stage is controlled by responsible persons. Read about working with documents in the article Document flow.

How to automate the document lifecycle?

With the help of electronic document management systems (EDMS): 1C:Document Management, ELMA, Directum. They track each stage, control deadlines, eliminate the loss of documents and reduce processing time. Read about choosing software in the article Open source software.

How long do you need to keep documents?

Retention periods depend on the type of document. Permanent storage — constituent documents, orders for core activities. 5-15 years — employment contracts, invoices. 1-3 years — internal memos. Read about storage rules in the article Document retention period.

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