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+7 (499) 238-01-32
Mon–Thu: 09:00–18:00

Fri: 09:00–17:00
Contact
Address 119180, Moscow, 1st Khvostov Lane, 11A
Working hours Mon–Thu: 09:00–18:00, Fri: 09:00–17:00
Technical support of software and hardware

Technical support of software and hardware

Contents
  1. Technical maintenance of information systems
  2. Consulting services and 24/7 support
  3. Staff training
  4. Related services

Technical maintenance of information systems

The information system and software maintenance service solves the following main tasks:

  • technical maintenance of information systems;
  • provision of consulting services and prompt resolution of emerging problems at the customer's site;
  • training the customer in working with information systems and software (remote training via webinars is possible).

Technical maintenance ensures the operation of a technical support line in 24x7x365 mode via hotline phone, e-mail, mail and fax, and ensures the stability of the software product and its modified versions in accordance with the technological and technical operating conditions of the product existing at the customer's site.

We ensure timely modification of the software product installed at the customer's site in accordance with the requirements of Russian legislation, resolutions of the Government of the Russian Federation and other regulatory documents of the customer. Placement of modified versions of the software product and methodological support of the modification process are carried out on the technical support website or by e-mail distribution.

Consulting services and 24/7 support

The provision of consulting services and prompt resolution of emerging problems at the customer's site includes consulting administrators and users of software products on operation issues and ensuring their operability upon receipt of relevant requests to the technical support line.

Based on the results of the service provision, prompt clarification of questions that arose from administrators and users in connection with the operation of software products is ensured, the causes of operability failures are promptly identified and eliminated, and the operability of these software products is restored. We provide support in all areas — from cryptographic information protection tools (crypto) to information protection systems.

Our consulting services include:

  • issuing recommendations on the work of administrators and users of software products;
  • issuing recommendations to administrators and users on administration and configuration;
  • identifying the causes of software product operability failures;
  • restoring the operability of software products without changing settings.

Staff training

We conduct training of the customer's staff in working with information systems and software. Training can be conducted both at the customer's site and remotely via webinars.

Training programs include:

Related services