Process approach
The process approach is a management methodology viewing organizational activity as a set of interrelated business processes with owners and KPIs.
Contents
What is the process approach
The process approach is a management methodology in which the activity of an organization is viewed not as a set of isolated functions but as a set of interrelated business processes. Each process has inputs, outputs, an owner and clear performance indicators. The process approach is the basis for business process management (BPM) and the implementation of BPMS systems.
Main principles of the process approach
- Result orientation.
- Process identification.
- Process owner.
- Measurability (KPI).
- Continuous improvement (PDCA).
Advantages of the process approach
Transparency, efficiency, controllability, flexibility.
The process approach in the public sector
Used for optimizing administrative regulations and digital transformation of the public sector.
Implementation
Identification, description, owners, KPIs, automation via BPMS or Low-code platforms.
Frequently asked questions
How is the process approach different from the functional one?
The functional approach focuses on departments and hierarchy. The process approach focuses on end-to-end business processes crossing several departments.
How do I implement the process approach in an organization?
Identify and document processes, appoint owners, develop KPIs, optimize and automate via BPMS or Low-code platforms.
Which tools support the process approach?
BPMS, Low-code platforms and document flow systems. SINTEZ-M and ELMA 365 are popular in Russia.
How does the process approach help the digital transformation of the public sector?
It allows revising administrative regulations and reducing service delivery times, then automating processes through information systems.
Which process approach methodologies exist?
BPM, Lean, Six Sigma, Reengineering.
Who is the process owner?
The responsible person who manages the process, controls execution and is responsible for results, KPI and improvements.
How is process efficiency measured?
Using KPI: process time, cost, quality and customer satisfaction, measured through BPMS dashboards.
Other terms in «Low-code»
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Process approach
The process approach is a management methodology viewing organizational activity as a set of interrelated business processes with owners and KPIs.
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