Digital transformation of the public sector

Digital transformation of the public sector is a systematic process of introducing digital technologies into all aspects of the activities of government bodies and institutions in order to radically improve the efficiency of public administration, the quality of public service provision and the level of citizen satisfaction. Unlike simple informatization, digital transformation involves revising the processes themselves, organizational models and approaches to interaction with citizens and business.

In the Russian Federation, digital transformation of the public sector is implemented within the framework of the national program "Digital Economy" (federal project "Digital Government"). Decree of the President of the Russian Federation dated May 7, 2024 No. 309 defines national development goals until 2036, including digital transformation as one of the key priorities.

Key directions

• Digital public services — transferring service delivery to electronic form, proactive service provision.
• Interdepartmental interaction — digital data exchange between government bodies via SMEV.
• Data-driven management — making management decisions based on big data analysis.
• Platform solutions — creating unified digital platforms instead of disparate information systems.
• Personnel support — training digital transformation leaders (CDO).

The role of low-code platforms

Low-code platforms such as Sintezm are a key tool for digital transformation of the public sector, since they allow quickly creating and adapting applications to changing legislation requirements. Visual modeling of business processes, ready-made form and report templates, the ability to quickly integrate with state information systems — all this makes the low-code approach optimal for digitalization of government bodies.

The SKIF-BP system is a specialized solution for digital transformation of the budget process — from budget planning to treasury support and reporting. Implementing SKIF-BP in government institutions allows automating key budget processes and ensuring transparency of financial flows. The design service is the starting point of digital transformation projects: Fintech experts survey the current state, develop a target architecture and a digitalization roadmap.

Technology base

The COD technology (Component-Oriented Development) is used to create reusable components of state information systems. The virtualization technology ensures efficient use of server infrastructure of government bodies. The scaling technology allows deploying solutions at the federal level with millions of users. The big data technology makes it possible to analyze the effectiveness of public administration. The migration technology ensures a smooth transition from legacy information systems to modern platform solutions. The protection technology guarantees the security of state information systems.

The installation service includes deploying platform solutions in the customer's infrastructure in compliance with all security requirements. The training service prepares civil servants to work in the digital environment. The support service ensures system maintenance after implementation.

Effectiveness assessment

To assess the effectiveness of digital transformation, the following indicators are used: the share of mass socially significant services in electronic form (target indicator — 95%); the level of citizen satisfaction with the quality of public services; reduction of service delivery time; reduction of business costs for interaction with the state; increased transparency of budget expenditures. The certification service allows assessing the level of digital maturity of a government body and determining priority development areas.

Successful digital transformation requires not only the introduction of technologies, but also a change in organizational culture, revision of business processes and development of digital competencies of employees. The Fintech company offers a comprehensive approach, including the design service, the training service and the support service at all stages of transformation.

The effectiveness of digital transformation of the public sector is assessed according to the methodology of the Ministry of Digital Development, which includes 15 indicators of digital maturity. The certification service allows independently assessing the level of digital maturity of a government body. The big data technology is used to calculate indicators and monitor their achievement.

Digital transformation of the public sector includes five key directions: automation of internal processes; transfer of services to electronic form; development of channels of interaction with citizens; use of data for decision-making; ensuring information security. Each direction is supported by the corresponding tools of the Sintezm platform.