Citizen — label printers, terminals, and solutions for business automation

Citizen Systems Japan — Japanese company, manufacturer of label printers, thermal transfer printers, POS printers, and mobile terminals for business. The company was founded in 1918, headquartered in Tokyo, Japan. Citizen is one of the leading manufacturers in business automation solutions and offers a wide range of equipment for logistics, retail, healthcare, and industry. Citizen products are certified to ISO 9001 and ISO 14001 standards and comply with international quality and environmental safety requirements.

Official website: citizen-systems.com

About Citizen

Citizen Systems Japan was founded in 1918. The company is headquartered in Tokyo, Japan. Over more than 100 years of operation, the company has become one of the world's leading manufacturers of business automation solutions.

Citizen is known for its approach to creating reliable, high-performance business devices — label printers, thermal transfer printers, POS printers, and mobile terminals. The company actively invests in research and development, creating innovative products with low total cost of ownership and high performance.

Citizen's portfolio includes over 200 models of business automation equipment. The company's products are used by major corporations, logistics companies, retail chains, and government institutions worldwide.

Citizen product categories for business

1. Citizen thermal transfer label printers

Citizen offers a wide range of thermal transfer printers for label printing across various industries.

CL-S series — industrial thermal transfer printers

The CL-S series printers deliver high performance and reliability for warehouses, factories, and logistics centers. Specifications:

• Citizen CL-S521: industrial thermal transfer label printer. Print speed up to 152 mm/s (6 in/s). Resolution 203 dpi. Print width up to 104 mm. Supports rolls up to 118 mm wide. Interfaces: USB, Serial, Ethernet, Parallel.
• Citizen CL-S631: industrial printer with 300 dpi resolution for printing fine details and high-precision barcodes. Print speed up to 102 mm/s (4 in/s).
• Citizen CL-S703: industrial printer with 300 dpi resolution for small label printing. Print speed up to 127 mm/s (5 in/s).

CL-E series — desktop thermal transfer printers

• Citizen CL-E321: desktop thermal transfer printer for small and medium businesses. Print speed up to 102 mm/s (4 in/s). Resolution 203 dpi. Print width up to 104 mm. Supports rolls up to 110 mm wide.
• Citizen CL-E331: desktop printer with 300 dpi resolution. Print speed up to 76 mm/s (3 in/s).
• Citizen CL-E730: desktop printer for labels up to 118 mm wide. Print speed up to 102 mm/s (4 in/s).

2. Citizen thermal label printers

Citizen offers thermal printers for label printing without ribbon use.

CX series — thermal printers for business

• Citizen CX-02: thermal label printer for retail. Print speed up to 76 mm/s (3 in/s). Resolution 203 dpi. Print width up to 56 mm.
• Citizen CX-04: thermal label printer with support for wide rolls up to 80 mm.

3. Citizen POS printers for retail

Citizen offers POS printers for receipt and slip printing.

CT-S series — POS printers for retail

• Citizen CT-S310: POS receipt printer. Print speed up to 250 mm/s. Resolution 203 dpi. Print width up to 80 mm. Interfaces: USB, Serial, Ethernet, Bluetooth.
• Citizen CT-S651: POS printer with label and receipt printing support. Print speed up to 150 mm/s. Interfaces: USB, Serial, Ethernet.

4. Citizen mobile terminals for logistics

Citizen offers mobile terminals for warehousing and logistics.

Mobile data collection terminals

• Citizen CM-600: mobile terminal for warehouses. 1D/2D scanner, 4.3" touchscreen. Wi-Fi and Bluetooth support. Drop and moisture protection (IP67).

5. Citizen software

Citizen offers software for managing printers and terminals.

Citizen Label Designer

Software for creating label templates. Support for over 15 barcode formats (1D and 2D). Integration with databases and Excel/CSV files.

Citizen Utility

Utility for managing Citizen printers. Support for print parameter configuration, firmware updates, and status monitoring.

Citizen technologies

Hi-Open Frame

Technology that enables easy loading of consumables (ribbon and labels) without complex procedures.

Auto Cutter

Built-in automatic cutter for cutting labels after printing.

DuoPrint

Technology for printing on both thermal transfer (with ribbon) and direct thermal (without ribbon) media.

Enterprise use cases

• Logistics and warehousing: industrial Citizen printers for printing shipping labels, barcodes, and address tags.
• Retail: desktop printers and POS printers from Citizen for printing price tags, labels, and receipts.
• Manufacturing: Citizen printers for product and component marking.
• Healthcare: Citizen printers for printing identification wristbands and medical labels.

Operations in Russia

Citizen officially withdrew from Russia in 2022. Import and distribution of Citizen products within the Russian Federation are prohibited; supplies are available only through parallel import. Warranty service is not provided. For government projects, manufacturers listed in the Ministry of Industry and Trade registry must be used.

Warranty periods

Citizen products were covered by warranties ranging from 1 to 3 years depending on the equipment category. Under current conditions, warranty service is not officially provided.